Terms of Service

1. Acceptance of the Terms

By accessing or using the website located at https://hallthirty.com (the "Site") or any services provided by Hall Thirty LLC ("we," "us," "our," or "Hall Thirty"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you should not access the Site or use our services. These Terms apply to all visitors, prospective customers, customers, and users of our services.

If you enter into a separate written agreement with Hall Thirty LLC for specific services, the terms of that agreement will control with respect to those services. In the event of a conflict between these Terms and a signed written agreement, the signed agreement will prevail.

2. Description of Our Services

Hall Thirty LLC provides marketing, consulting, website design and development, automation, lead generation, customer relationship management (CRM) setup and management, artificial intelligence (AI) solutions, review automation, and related digital services for businesses. The specific services provided to any customer will be described in a separate agreement, proposal, or order confirmation.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to active customers where applicable.

3. Customer Responsibilities

To allow us to provide services effectively, customers agree to:

• Provide accurate, complete, and timely information requested for the delivery of services
• Respond to reasonable requests for approval, feedback, content, access, or materials within a reasonable timeframe
• Maintain the security of any accounts, passwords, or login credentials provided to you in connection with our services
• Ensure that any content, materials, customer lists, images, or information you provide to us are lawful and that you have the right to share them
• Comply with all applicable laws and regulations related to your business and your use of our services
• Pay all applicable fees and charges in accordance with the agreed billing terms

Delays caused by a customer's failure to provide necessary information, approvals, or access may affect project timelines and service delivery.

4. Account Responsibilities

Where our services involve access to a platform, dashboard, or other account-based system, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use or security breach involving your account.

5. Payments, Billing, Subscriptions, and Fees

Fees for services will be described in a separate agreement, proposal, or order confirmation. Unless otherwise stated in writing:

• Setup or onboarding fees are generally due before work begins and may be non-refundable once services have started
• Monthly subscription or recurring service fees are billed in advance and are due on the billing date specified in your agreement
• Usage-based charges, where applicable, are billed in arrears based on actual usage
• Late payments may result in suspension or termination of services
• All fees are stated in U.S. dollars unless otherwise indicated

We reserve the right to change our fees upon reasonable notice. Fee changes will not apply to fees already paid for a current billing period unless otherwise stated in your agreement.

6. Service Changes and Modifications

We may modify, update, or enhance our services from time to time. If a change materially alters the scope of services agreed to in a written contract, we will provide reasonable notice to affected customers. We are not obligated to provide any specific new feature, tool, or service that is not part of your signed agreement.

7. Cancellations and Termination

Customers may cancel recurring services in accordance with the cancellation terms described in their agreement. Unless otherwise stated in writing:

• Cancellation requests must be submitted in writing and may require a minimum notice period (e.g., 30 days) before the next billing date
• Cancellation does not automatically entitle you to a refund of fees already paid for the current billing period
• Upon cancellation, we may disable access to related systems, dashboards, or tools provided as part of the service
• Setup fees and one-time service fees are generally non-refundable

We reserve the right to suspend or terminate services if a customer fails to pay applicable fees, violates these Terms, or engages in conduct that we reasonably believe is harmful to us, our other customers, or third parties.

8. Refunds

Refund eligibility, if any, will be governed by the terms of your specific agreement. Unless a written agreement expressly provides for refunds, all fees are non-refundable. If a refund is owed, it will be processed according to the terms and timeframe stated in that agreement.

9. Intellectual Property

Our Materials

All Hall Thirty LLC materials, including but not limited to website designs, templates, systems, software, processes, workflows, documentation, branding, content, and tools developed or provided by us, remain the property of Hall Thirty LLC unless a separate written agreement states otherwise. Customers receive a limited, non-exclusive, non-transferable license to use materials and systems provided as part of their service for the duration of the service agreement and only for their own business purposes.

Customers may not copy, resell, redistribute, sublicense, or transfer Hall Thirty LLC materials, systems, or processes to third parties without our prior written consent.

Customer-Provided Content

You retain ownership of all content, materials, customer lists, images, text, and information you provide to us for use in delivering services. By providing such content, you grant Hall Thirty LLC a non-exclusive license to use, display, reproduce, and modify it solely for the purpose of providing the agreed services. You represent and warrant that you have all necessary rights to provide this content and that it does not infringe the rights of any third party.

10. Third-Party Platforms and Services

Our services may involve the use of third-party platforms, tools, or services (such as CRM systems, calendar and scheduling tools, website hosting, analytics, advertising platforms, and communication tools). We are not responsible for the availability, accuracy, performance, or policies of these third-party services. Customers are responsible for complying with the terms of service of any third-party platform used in connection with our services.

11. Advertising, Marketing, and Business Results

Hall Thirty LLC provides marketing, consulting, website, automation, lead generation, AI, and related digital services. These services can produce variable results depending on many factors outside our control, including but not limited to market conditions, industry, competition, customer experience, call volume, lead quality, customer adoption, advertising budgets, platform changes, and the customer's own business practices.

Hall Thirty LLC does not guarantee any specific ranking, number of leads, revenue amount, conversion rate, advertising result, number of reviews, number of calls answered, or any other business outcome unless a separate written agreement expressly states a specific guarantee.

Any estimates, projections, or examples provided by Hall Thirty LLC are illustrative only and do not represent a promise or guarantee of future results. Actual results will vary by business.

12. Website and Service Availability

We strive to maintain the availability of our website and services but do not guarantee that the Site or any service will be uninterrupted, error-free, or secure at all times. We are not liable for downtime, outages, or disruptions caused by third-party platforms, hosting providers, internet service providers, or events beyond our reasonable control.

13. Acceptable Use and Prohibited Activities

You agree not to:

• Use the Site or our services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Site, our systems, or third-party platforms
• Interfere with or disrupt the Site, our services, or servers connected to them
• Use our services to send unsolicited communications, spam, or content that violates any law or third-party right
• Reproduce, copy, resell, or exploit any part of our services, materials, or systems without authorization
• Provide false, misleading, or fraudulent information through forms, accounts, or communications

14. User-Generated or Customer-Provided Content

You are solely responsible for any content, information, or materials you provide to us or submit through the Site. You represent and warrant that such content is lawful, accurate, and does not infringe the rights of any third party. Hall Thirty LLC reserves the right to refuse, remove, or decline to use any content that we believe violates these Terms or is otherwise inappropriate.

15. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the provision or use of services, including business information, customer data, pricing, and proprietary processes. This obligation does not apply to information that is publicly available, already known, independently developed, or required to be disclosed by law. If a separate non-disclosure agreement has been signed, its terms will govern.

16. Privacy and the Privacy Policy

Our collection, use, and protection of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. You can review our Privacy Policy at https://hallthirty.com/privacy-policy.

17. SMS / Text Messaging

Where you have provided your phone number and consented to receive SMS messages, Hall Thirty LLC and its service providers may send text messages related to appointments, follow-ups, service updates, or promotional content. Message and data rates may apply. You can opt out at any time by replying "STOP" to any message. For help, reply "HELP." Your consent to receive SMS messages is not a condition of any purchase or service.

18. Disclaimers

The Site and our services are provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, Hall Thirty LLC disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or our services will be error-free, uninterrupted, or free of harmful components, or that any results obtained from using our services will be accurate, reliable, or satisfactory.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Hall Thirty LLC and its owners, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Site or our services, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, the total aggregate liability of Hall Thirty LLC for any claim arising out of or related to these Terms or our services shall not exceed the total amount paid by you to Hall Thirty LLC for the services giving rise to the claim during the three (3) months preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.

20. Indemnification

You agree to indemnify and hold harmless Hall Thirty LLC and its owners, employees, contractors, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your breach of these Terms, your violation of any law or third-party right, or any content or materials you provide to us.

21. Dispute Resolution

The parties agree to attempt in good faith to resolve any dispute informally before initiating formal proceedings. If a dispute cannot be resolved through informal discussion, the parties agree to attempt mediation before pursuing arbitration or litigation. Any dispute that cannot be resolved through mediation shall be resolved through binding arbitration in accordance with applicable law, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

22. Governing Law

These Terms and any dispute arising out of or related to them or our services shall be governed by the laws of the State of [INSERT STATE], without regard to its conflict of law principles. [INSERT ANY DIFFERENT GOVERNING LAW IF SPECIFIED IN A WRITTEN AGREEMENT.]

23. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the "Effective Date" at the bottom of this page. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

24. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

25. Entire Agreement

These Terms, together with any written agreement, proposal, or order confirmation entered into with Hall Thirty LLC and our Privacy Policy, constitute the entire agreement between you and Hall Thirty LLC regarding the use of the Site and our services, and supersede all prior or contemporaneous understandings, communications, or agreements, written or oral, regarding such subject matter.

26. Contact Information

If you have questions or concerns about these Terms of Service, please contact us:

Hall Thirty LLC

Email: [INSERT LEGAL/BUSINESS CONTACT EMAIL]

Website: https://hallthirty.com